CURRICULUM
The program helps nonprofit executives think conceptually about organizational performance measurement systems. Through a powerful combination of faculty presentations, case studies, and group discussions, participants examine the rationale behind performance measurement and gain valuable insight into its critical aspects.
• Challenges and Obstacles to Organizational Performance Management
— building a performance-based culture; understanding organizational “accountability flow”; implementing a performance management strategy.
• Strategic Uses of Organizational Performance Management
— recognizing value and satisfying expectations; increasing productivity; fostering creativity and innovation; improving individual behavior.
• Assessing and Responding to Demands for Accountability
— balancing stakeholder and internal accountability; dealing with the forces that shape the nonprofit environment.
• Aligning Mission and Organizational Performance Management
— linking mission, performance, and impact; understanding what is being measured and what is being delivered.
• Tool and Approaches for Organizational Performance Measurement
— deciding what to measure; choosing the right tool for the job; understanding implementation challenges.
• Institutionalizing and Sustaining Organizational Performance Management Systems
— sustaining a performance management system; building capacity; understanding communication challenges.